One of my main meme's is douchebags.
Douchebags are responsible for all of mankinds man-made problems. Every war, every financial disaster, every last bit of fine print on every contract, and probably a lot of suicides as well.
The workplace is one such venue for douchebags to show off their douche-cellence. For example, call centers where people are forbidden to deviate from a script. Let's run through how that happens.
Customers complain about the automated phone system. So some douchebag genius decides that what he needs is a call center. But of course, he wants to spend as little money as humanly possible, so they set the wages for the call center workers so low that he can only find, quite frankly, the dregs of the world to work there. People who can barely read and write, and have managed not to acquire any important life skills.
So because they don't pay worth a damn, they get these people who can't be trusted for their judgment, so they give them a script and tell them they must not deviate from it. You know--like an automated phone system, except with real people reading the words.
This does a lot of things.
First, I realize that not all of the people working there are incapable of doing more, so it humiliates the people who, forced by circumstance, find themselves doing a tenure of script reading.
Second, for those who are well suited to this kind of work, it traps them there. They believe that this is a normal and sane state of affairs, and can't find a reason that it should be changed. This just ensconces douchebaggery in our society even more.
Not only that, but at minimum wage, it is real hard to pull yourself up out of poverty. Go and get some training or education. Hard to do that when you can't even really make ends meet.
Third, it insults any of your customers with half a brain. It thus alienates the very people you were trying to placate by having real live people answer the phone.
And so the whole world sucks a little more. But it does create jobs, I suppose!
More than anything, whenever possible, people need to quit working for douchebags. This really is possible--I've done it before, and I daresay I will need to again. As long as people agree to go along with douchebaggery, you can be certain it will continue to happen at the alarming rate it is, now.
GO FIND ANOTHER JOB AND TELL THEM WHY YOU LEFT. It's the only hope.